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    Update your Windows Phone

    How do I get Windows 10 Mobile?
    There are two different ways to get Windows 10 Mobile:
    • Buy a new phone. Check out the select new devices running Windows 10 Mobile that are available now.
    • Update your Windows Phone 8.1. We're working with phone manufacturers and mobile operators to make Windows 10 Mobile available as an update to eligible phones running Windows Phone 8.1. The update to Windows 10 Mobile isn't available yet. If your Windows Phone 8.1 is eligible for the upgrade, we'll let you know when it's ready.
    How do I get Windows Phone 8.1?
    There are two different ways to get Windows Phone 8.1:
    • Buy a new phone. Many phones have Windows Phone 8.1 built right in. To see which phones have Windows Phone 8.1 preinstalled, visit your local retailer or your mobile operator's website or check out the latest devices running Windows 10 Mobile, the newest version of Windows for phones.
    • Update your Windows Phone 8. We've worked with phone manufacturers and mobile operators around the world to make the Windows Phone 8.1 software update available to many phones currently running Windows Phone 8. The availability of the update varies depending on your phone model, region, and mobile operator. See the How do I update my phone software? section below for more info.
    Which version of Windows Phone do I have?
    To see which Windows Phone operating system (OS) version is installed on your phone, do the following:
    • In the App list, tap Settings Settings Icon > About > More info.
    The Software section indicates the general product name we use to describe the release (for example, "Windows Phone 8.1" or "Windows Phone 8"). The OS version section indicates the specific build number of the release (for example, "8.0.0000.0" or "8.0.10517.150").
    Phone product name and version number

    How do I update my phone software?
    We periodically release Windows Phone software updates to add new features you've asked for and to maximize your phone's performance. When a software update is available for you to download, we'll notify you so you can download it directly to your phone over a Wi-Fi or cellular data connection. (Your phone will need 3G or greater to download updates over a cellular data connection.)

    To see what features or improvements have been added in the latest update, see the Windows Phone 8 update history section below.
    Phone update screen on Windows Phone

    Before you download and install an update:
    • Charge your phone. We can't perform the update unless your phone has sufficient power.
    • If you're worried about cellular data charges, use Wi-Fi and manually download the update. See How can I minimize my data usage? to learn more.
    • If you don't have enough storage space on your phone to get an update and you have an SD card inserted in your phone, we might be able to update your phone using the SD card. Support for using your SD card for updating your phone depends on your phone model and manufacturer.
    • If we can't install an update using an SD card, you'll need to have enough storage space on your phone so we can perform the update. If you try to update and you don't have enough free space, we'll prompt you to go to Storage Sense to make room. To check how much space you have available, in the App list, go to Storage Sense Storage Sense Icon (in Windows Phone 8, go to Settings Settings Icon > Phone storage). For more info about how to make more room, see the Make room on my phone to update it section below.
    Download updates automatically
    • In the App list, tap Settings Settings Icon > Phone update.
    • Select the Automatically download updates if my data settings allow it  check box.
    Check for updates manually
    • In the App list, tap Settings Settings Icon > Phone update.
    • Tap Check for updates.
    Install an update
    1. If you aren't set up to automatically download updates, tap Settings Settings Icon > Phone update and then tap Download when prompted after checking for updates or receiving an update notification.
    2. Do one of the following:
    • Tap Show details and then tap Install. Your phone will restart and then install the update.
    • Tap Show details and then tap Not now if you want to install the update later.
    • Tap Preferred install time and then choose a time to install the update. (Scheduling an update is available after updating to Windows Phone 8.1 Update build 8.10.14203.206.)
         3.After your phone restarts, wait for it to migrate your settings and then tap Done to finish the update.

    Make room on my phone to update it
    If there isn't enough room to install a software update on your Windows Phone, you'll need to free up some space. If you have a PC, the easiest way to do this is to use File Explorer (called Windows Explorer in some versions of Windows).
    The first thing you'll want to do is find out what you have on your phone that might be taking up a lot of space. To do this, in the App list, go to Storage Sense Storage Sense Icon (in Windows Phone 8, go to Settings Settings Icon > Phone storage) and then tap Phone. To learn more about how to check your storage space and what the different categories mean, see Storage on my phone.
    In many cases, you may not need to keep some files, like photos and videos, on your phone at all. OneDrive provides cloud storage that you can quickly access over the Internet for much of your content.
    If you've got some apps on your phone that you haven't used in a while, consider deleting some of them to free up space on your phone. You can always reinstall them later if you change your mind. (Keep in mind that deleting an app, even temporarily, will erase app data such as saved progress in a game.)
    Windows Phone file structure in Windows Explorer

    Free up space for the Windows Phone 8.1 update
    When attempting to update to Windows Phone 8.1, some users may encounter a message such as "The update couldn't be completed" or "Your phone couldn't be updated." If this happens, you may need to free up space on your phone before trying to update again.
    1. Go to Settings Settings Icon > Phone storage to see how much free space you have on your phone. Delete some apps, games, or other files to free up enough space for the update. For more info on what you can delete, see Storage on my phone.
    2. Try updating your phone again (see the section How do I update my phone software?). If the update downloads and installs—success!
    3. If the update still isn't successful and you've deleted as much stuff as you can, you may need to reset your phone to free up enough space. Continue to the next step to learn how.
    4. Before resetting, be sure to back up your stuff, because resetting your phone erases everything on it.
    5. Go to Settings Settings Icon > About to reset your phone.
    If you reset or flash your phone and then restore a backup during phone setup, you might have the same storage space problems again and still not be able to update your phone. To avoid this issue, do the following:
    1. After resetting, don't sign in with your Microsoft account during the phone setup process. (You can sign in with it later.)
    2. Once setup is complete, try updating your phone again.
    3. When the update is complete, if you still want to restore a backup, reset your phone again.
    4. After the second reset, sign in with your Microsoft account during phone setup and restore the backup.
    Move or delete files using File Explorer or Windows Explorer

        1.Plug your phone into your computer and then do one of the following:
    • If you're using Windows 8 or 8.1, go to the desktop and then open File Explorer from the taskbar.
    • If you're using Windows 7, open Windows Explorer from the taskbar.
        2.In File Explorer or Windows Explorer, under This PC (Computer on Windows 7), click your phone's name. You'll see the following folders on your phone:
    • Documents
    • Downloads
    • Music
    • Pictures
    • Ringtones
    • Videos
       3.Open the folder that contains content you want to move or delete, and then do one of the following:
    • Right-click the file you want to move, click Copy, right-click a location on your PC, and then click Paste.
    • Right-click the file you want to delete and then click Delete.
    Uninstall apps and games or move them to an SD card
    You can uninstall apps and games to free up space on your phone or move them to an SD card (if you have one installed).
    • In the App list, go to Storage Sense Storage Sense Icon.
    • Go to Phone > Apps + games.
    • Tap an app or game file, and then tap Uninstall or Move to SD.

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